Each piece, made in sterling silver and 18k gold plated silver, is made to order. As soon as we receive your order, depending on its complexity, production in our workshop will take between 2 to 7 working days. It will then be send to you, at the latest, within 14 days of your order.

The products are delivered by Mondial Relay or UPS. Products are delivered in France, Europe, and any country included by those two delivery companies.

The details of delivery costs and times are specified in during the payment process. The delivery times are mentioned for information only. When the order is sent, the customers will receive an e-mail from the carrier allowing them to track their package.

Haiku Atelier cannot be held responsible for delays in delivery due to errors or disruptions attributable to carriers (including in the event of a total or partial strike in particular of the postal services and means of transport and/or communications).

If for any reason you are not satisfied with your purchase, we will refund or exchange it within 14 days of receipt. If more than 30 days have past since your purchase, unfortunately, we cannot offer a refund or an exchange.

To be eligible for a return or an exchange, your item must be in the same condition as received, unworn and unused, in its original packaging. You will also need the receipt or proof of purchase.

To start a return you can contact us at haiku.atelier@gmail.com. Please note that returns and exchange will need to be send back our workshop in Brussels.

Products returned without prior notification and original packaging will not be accepted.

The site does not provide any return labels. Return costs are the responsibility of the customer. Taxes or duties on international deliveries are non-refundable. Haiku Atelier undertakes to reimburse the price of the product and the initial shipping costs, upon receipt of the product.

Once the returned product has been quality checked and approved, the refund will be made via the original method of payment used for the returned order and a confirmation email will be sent to the customer. Haiku Atelier is not responsible for items purchased from other retailers.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. Make written observations at the latest within three (3) days following the delivery, to Haiku Atelier, by sending a photograph of the product. Unfortunately we cannot accept returns on sale items and gift cards.

Haiku Atelier jewelry are guarantee for a year. If your piece unexpectedly broke or loses its gold color within a year, you can send it back to us and we will repair it for free, you will just have to organize your own shipping label (our workshop is located in Brussels).
We still provide after sale services past the guarantee year, the price of those services will be determined depending on each case.

This website is operated by Manon Designere - créatrice de bijoux, whose registered office is located at 45 rue de Franceville, 93220 Gagny, France. These general terms and conditions of use and sale (the "GTCU") govern the use of the site by any user wishing to access the site and make a purchase on the site (the "User" or the "Customer").

By accessing the site, the user acknowledges having read and fully and unreservedly accepts the GTCU. Haiku Atelier reserves the right to modify the GTCU at any time. The change will take effect immediately upon posting the GTCU.

The products governed by these GTCUs are those which appear on the site (the “Products”). The products are offered for sale within the limits of available stocks. The site does not guarantee that the products will be in stock. The site reserves the right to remove a product at any time for any reason.

The colors, features, specifications, and details of the products are described and presented with the greatest possible accuracy. However, the site does not warrant that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free from other errors, and users' digital display may not accurately reflect the actual colors and details of the products.

The prices of the products are indicated in Euros all taxes included, including the applicable French VAT (20%). The prices of the products are exclusive of delivery costs (shipping, packaging, and making up the package according to the applicable amounts). The amount of the delivery costs will be specified before the validation of the order. The prices of the products may be modified at any time. However, a price cannot be modified once the purchase order has been validated.

The site uses the 3D Secure payment system to prevent fraud.
Customers can pay for their purchase order:

• by credit card (via Stripe): Visa, Mastercard, etc.

Haiku Atelier will not be held responsible for the failure to deliver a package due to an incorrect or incomplete delivery address. Once the undelivered products have been collected by Haiku Atelier, a new delivery will be possible and incur a reshipping fee invoiced to the customer.

International deliveries are subject to import charges, duties, taxes, or fees of the destination country. These funds are set by the government of that country, in accordance with import/export regulations, and billed by the courier. Haiku Atelier is not responsible for these duties, taxes, or other charges.
If a package is returned because a customer has refused to pay any import taxes or customs duties owed, the package refund will not include shipping and return costs.

Haiku Atelier is the exclusive owner of all intellectual property rights or holds the rights of use relating to both the structure and the content of the site. The GTCU are subject to French law, regardless of the country of residence of the user and the place of placing the purchase order.
In the absence of an amicable agreement, any dispute will be submitted to the competent French courts.

Contact:
For inquiries and customer service, please refer to our Contact page.

Credits:
Webdesign by Manon Designere.
Development by Gauthier Colin--Haag.